What can we help you with?
- General FAQs
- What is Boombox Shops?Boombox Shops is your go-to marketplace for buying and selling all things rave and festival fashion. Created by a lover of the EDM community, for the EDM community! <3
- How does Boombox Shops work?Sellers list their new or pre-loved items, and buyers browse listings to find unique rave and festival attire at a fraction of retail costs.
- Who can use Boombox Shops?
- Anyone who loves rave and festival fashion can join!
- Please note, we currently support shipping only within the United States. Sellers must be at least 18 years old to use the platform.
- Is Boombox Shops only for rave and festival clothing?Yup! Our vibe is all about rave and festival styles, where every look is made for the dance floor.
- Buying
- How do I purchase an item?Find the item you want, click ‘Add to Bag’ or ‘Buy Now’, and follow the checkout process powered by Stripe. You’ll get a confirmation email once the purchase is complete.
- What payment methods can I use?We securely process all payments through Stripe, allowing you to pay with major credit or debit cards and other supported methods.
- When will my order be shipped?
- Most sellers ship within 5 days. You’ll receive a tracking number in your email as soon as your item is on its way!
- If the seller hasn’t shipped within 7 days and isn’t responding to messages, please reach out to us for help.
- What should I do if my order hasn’t arrived?
- Check your email or the ‘Purchases’ tab for a tracking number. If you don’t see one, message the seller directly through Boombox Shops asking for an update.
- If the item hasn’t been shipped or the seller isn’t responding within 5 days of purchase, contact our support team – we’re here to help!
- What should I do if the item isn’t as expected?First, try messaging the seller through Boombox Shops to work things out. If that doesn’t solve the issue reach out to our support team for help.
- How do I leave a review?After you receive your item, head to My Account → Purchases. Find the item you’d like to review, then click on ‘Add Review’ to share your feedback.
- Selling
- How do I list an item on the app?
- Click ‘Sell’ and then ‘Add Listing’ to start creating your listing.
- In order to make your first listing, you need to add your shipping address, phone number, and date of birth. This information is required by Stripe, our secure payment processor.
Pro tip: You can add this info while you’re creating the listing
- To add this info prior to creating your first listing, head to My Account → Edit Profile and scroll down. Click on ‘Change additional info?’ to update everything in one place.
- How do I list an item on the website?
- In order to make your first listing, you need to add your shipping address, phone number, and date of birth. This information is required by Stripe, our secure payment processor.
- Just head to My Account → Settings and scroll down to fill in these required fields.
- Once that’s done, click ‘Sell Now’ to start creating your listing.
- What are the best practices for selling?
- Use clear, high-quality photos that show your item from multiple angles.
- Write honest, detailed descriptions that include any flaws so buyers know exactly what to expect.
- Respond to messages promptly and ship your items ASAP to keep buyers happy and earn 5 star reviews!
- Can I edit or delete my listing after posting it?Yes! Head to My Account → Selling Hub and find the listing you want to update or remove. On the app, tap the three dots to make your changes. On the website, click the pencil icon.
- How do I ship my items?After a sale is made, you will receive a USPS shipping label in your email. Pack the item using your own packaging, attach the label, and drop it off at your nearest USPS location.
Tip 1: Let the buyer know as soon as you’ve shipped their package.
Tip 2: Keep your shipping receipt as proof, in case any issues arise during transit. - What are the fees for selling?For sales over $15, sellers pay a 20% fee. For sales $15 or less, there’s a flat fee of $2.95. There are no listing fees.
- How do I get paid?
- All payments go through Stripe. To receive your payouts, you’ll need to finish setting up your Stripe account.
- To set up or update your payout details, go to My Account → Selling Hub → Payments, and manage your Stripe account from there.
- Shipping and Returns
- How are shipping costs determined?Shipping costs are determined by the item’s weight and the buyer’s location. All orders are shipped via USPS Ground Advantage through Shippo.
Buyer Shipping Cost Breakdown:
- XX-Small (<4oz): $4.49
Ideal for jewelry and small accessories. - X-Small (<8oz): $5.49
Ideal for small tops, bottoms, and bags. - Small (<12oz): $6.29
Ideal for pants, jerseys, and sets. - Medium (<16oz): $7.99
Ideal for jeans, dresses, and lightweight jumpers. - Large (<2lb): $11.69
Ideal for hoodies, light jackets, and shoes. - X-Large (<10lb): $13.99
Ideal for bulkier items such as faux fur jackets, platform boots, or bundles.
The information provided above is a general guideline.
We recommend weighing your parcel with a scale before shipping it out. - XX-Small (<4oz): $4.49
- How do I ship my item?After a sale is made, you will receive a USPS shipping label in your email. Pack the item using your own packaging, attach the label, and drop it off at your nearest USPS location.
Tip 1: Let the buyer know as soon as you’ve shipped their package.
Tip 2: Keep your shipping receipt as proof, in case any issues arise during transit. - Can I track my order?Yes! Once your order ships, we’ll send you an email with the tracking number. You can also find it anytime in the ‘Purchases’ tab.
- What is the return policy?
- Returns are up to the seller – it’s their call! If they agree to a return, the buyer and seller will be responsible for the return shipping and for handling the refund. Be sure to coordinate everything through messages on the platform to keep things smooth.
- If you’re requesting a return because the item isn’t as expected, start by messaging the seller. If that doesn’t resolve the issue, our support team is here to help!
- Payment and Fees
- Is my payment information secure?Yes! We take your financial security seriously and use Stripe Connect, a trusted and secure payment platform, to process all transactions.
- When will I receive payment for my sold item?Payouts are typically released within 3 business days after your item is marked as delivered. Make sure to finish setting up your Stripe account in the ‘Payments’ tab to connect your bank for payouts.
- What fees are associated with selling on Boombox Shops?
- SELLERS: For sales over $15, sellers pay a 20% fee. For sales $15 or less, there’s a flat fee of $2.95. There are no listing fees.
- BUYERS: There are no buying fees. Buyers are responsible for sales tax and shipping.
- Boombox Shops pays for the Stripe payment processing fee.
- We genuinely wish we could eliminate fees, but maintaining this platform comes with significant costs. Thank you for your understanding!
- Safety and Technical Issues
- How do I report a suspicious seller/buyer, or other issues?If you encounter any suspicious activity, you can report it by clicking the ‘Report’ button on the item listing page. Alternatively, you can submit a request through the Help Center for further assistance.
- What should I do if I encounter an issue with the site?If you experience any technical issues, contact our support team via the Help Center or our email: hello@boomboxshops.com
- How do I change my account information?
- In the mobile app, head to My Account → Edit Profile
- On the website, go to My Account → Settings
- You can update your information including email address, password, username, and shipping or billing addresses from there.
- How do I reset my password?
- If you are not logged in, click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
- If you are logged in on the app, head to My Account → Edit Profile, and scroll to the bottom to find the ‘Change additional info?’ link. That will redirect you to the mobile-friendly website where you will find the ‘Forgot your password?’ button.
- If you are logged in on the website, go to My Account → Settings, and scroll to the bottom to find the ‘Forgot your password?’ button.
- How do I delete my account?
- If you’re using the mobile app, head to My Account and scroll to the bottom to find the Delete Account button.
- If you’re on the website, go to My Account → Settings, and scroll to the bottom to find the Delete Account button.
- Please note that account deletion requests may take up to 14 business days to process.
- Additionally, accounts with open disputes, undelivered items, or pending payouts can’t be deleted until all issues are resolved.